Hospitality is the friendly and generous reception and entertainment of guests, or strangers. In other words, it’s when you’re being really nice and welcoming. A nurse at a hospital has to have good hospitality because the hospital is where most patients will spend the rest of their days. A receptionist also has to have good hospitality because they are essentially the face of the company, and if the receptionist is friendly, then you are most likely to come back to that business. If the receptionist is unwelcoming and unkind, then you are less likely to come back to that company.
I hope this helped! If you have any other questions feel free to ask! :-)