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A service management tool has the ability to store templates for common incidents that define the steps to be taken to resolve the fault. what are these called?

A service management tool has the ability to store templates for common incidents that define the steps to be taken to resolve the fault. what are these called?
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3 votes
A service management tool has the ability to store templates for common incidents that define the steps to be taken to resolve the fault. what are these called?

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User Shylajhaa
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1 Answer

3 votes
these are called incident models

answered
User RajuPedda
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