Question

Statistically, consumers tell more people about negative experiences in business encounters than about positive experiences. A) True B) False

Answer 1

true hope this helps

Answer 2

True

Step-by-step explanation:

The given statement that consumers tell more people about negative experiences in business encounters than about positive experiences is True.

And its more of psychological reason than the logical one. Bad experiences often leave bigger impressions on our mind than the good ones. We often remember the hateful things said to us than the nice things. Companies know this and work for pleasant customer service.