Question

Based on the concept of service blueprinting, what is the "line of visibility?" select one:

a. the architectural line drawn on the the blueprint, below which are notes not meant to be seen by the client.
b. a metaphoric divide between the preparation work required before a service is to be provided, and when the actual service begins.
c. a metaphoric divide between the parts of a service that a guest sees and what they do not see.
d. a physical wall that literally prevents guests/customers from seeing what back stage employees do.

Answer 1

The "line of visibility?" is:

c. a metaphoric divide between the parts of a service that a guest sees and what they do not see.

It basically is a line that separates front stage and back stage actions.