Question

Which of these statements about processes is not​ true?

a. a process can require resources from several departments.
b. a process can exist without customers.
c. a process can involve work flow that cuts across departmental boundaries.
d. a process can have its own set of objectives?

Answer 1

The correct answer is: b. a process can exist without customers.

A process involves the use of organization's resources to provide something of value. This value is provided to customers hence a process cannot exist without customers.
A process also requires the cooperation of all parts of the organization in which customers are a key part.