A customer called requesting information about whether or not the store carried a specific product. It is obvious that the customer was transferred to the wrong department multi…

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asked Aug 23, 2020 145k views

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MarkHu · Answer 1 · 2020-08-26T22:40:46+0000

Answer: The best response is to say something like " I understand that you have had a very frustrating experience with us today. I am very sorry this has happened." and then promptly answer the customer's question.

Hope this helps! :)

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A customer called requesting information about whether or not the store carried a specific product. It is obvious that the customer was transferred to the wrong department multi…

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