Question

_____ is a combination of strategies and tools that drives relationship programs, reorienting the entire organization to a concentrated focus on satisfying buyers.

Answer 1

Customer Relationship Management (CRM)

Step-by-step explanation:

CRM is is the terminology that refers to the processes, techniques and technology that organizations use to manage and evaluate customer interactions and data during their customer life cycle, with the goal of optimizing customer service relationships and helping to maintain and drive customers.