Question

Phillip is the manager of a home appliance store. He supervises his subordinates while they are installing appliances in customers' homes. If they do not complete the installation process within the time allotted, they are given a black mark. Depending on the number of black marks they have on their record, Phillip deducts their salaries. In this scenario, Phillip is using _____.

a) adaptive control
b) normative control
c) concertive control
d) bureaucratic control

Answer 1

d) bureaucratic control

Step-by-step explanation:

Based on the information provided within the question it can be said that in this scenario Phillip is using bureaucratic control. This refers to the use of various different authority, rules, and policies, among other methods in order to influence employee behavior as well as evaluating their performance. Which in this scenario the bureaucratic control that Phillip is using is a form of reward and punishment to make sure the employees performance is on par with store standards.