Question

According to sociologist Arlie Hochschild, feeling rules apply to our occupational roles. Although all jobs place some burden on our feelings, __________ occurs only in jobs that require personal contact with the public or production of a state of mind (such as hope, desire, or fear) in others

Answer 1

Answer: Emotional labor

Explanation:

According to the theory of Arlie Hochschild, emotional labor is management and ordering of thoughts and feeling to attain the emotional requirement in job or work. Employees are expected to adjust and control their emotion at the meetings, customer interaction communicating with colleagues etc.

So, according to the question,emotional labor is found in those events when personal contact is concerned with the public fellows. Emotions like hope, nervousness, fear, expectation, desire etc is required to be regulated.