Question

Veronica buys a laptop from a local salesperson, but it turns out to be defective. She tells her friends and relatives about the poor performance of the laptop. From the perspective of the salesperson, this is an example of: a sneak attack. routing. a lead disqualification. browbeating. a negative referral.

Answer 1

Answer: A negative referral.

Explanation: Veronica has given a negative report of the laptop she bought from local salesperson to her family and friends therefore a negative referral has been given about the salesperson, which would discourage the family and friends from buying things from that local salesperson in the future.