Question

When Mandy last got her drive-through order at the fast-food restaurant, she thought the employee who helped her was cold and unfriendly. The food tasted good but was overshadowed by the employee's demeanor. Since then, Mandy often says something derogatory to her friends about the restaurant based on this single experience. This is an example of which issue associated with services?A. intangibilityB. inseparabilityC. impressionabilityD. incongruityE. inflexibility

Answer 1

B. inseparability

Step-by-step explanation:

Based on the information provided within the question it can be said that this is an example of inseparability associated with services. This term refers to the interactions or physical appearance of the individuals that are providing the consumer with a service, and how it affects the consumers experience with that service. Which is what happened in this scenario, since the employee at the restaurant was cold and unfriendly it made Mandy very displeased with the experience she had when buying food at that restaurant and has since then not wanted to go back.