Question

The attitudes that Ryan’s customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. He needs to demonstrate the ____________ dimension of service quality by showing consistently well-maintained yards with neat, professional personnel.

A. reliabilityB. responsivenessC. assuranceD. empathyE. tangibles

Answer 1

The correct answer is (E)

Step-by-step explanation:

Ryan needs to demonstrate tangible service which is important to attract the customers to revisit the place. It is a technique to develop a tangible relationship with the brand which consists of excellent customer service by providing clients with an opportunity to feel important. Tangible service is all about sharp service with physical facilities to visit. A sharp service must consist of the proper professional environment such as uniforms, employee appearance etc.