Question

On average, 30 customers come to the bank per hour while 1/3 of the customers simply leave directly when they see the the long line (average of 10 people in line). Assume no customer that enters the line leaves without service. What is the turnover ratio (per hour)?

Answer 1

2 per hour

Step-by-step explanation:

Given : No of customers = 30

1/3rd leave seeing long queue

Number of customers going to line irrespective of waiting time for service

= 2/3rd =

2/3*30 = 20 customers

As Average number of people on line are 10 always, The turnover ratio will be same as number of customer going to line for service.

R = 30*2/3 = 20 I = 10 Turns = R/I = 2 Correct answer: 2 per hour