Question

Harrison Corp. wants to raise its level of service to enhance customer experience. The board of directors send out an email containing a message of encouragement directed toward the employees. In the context of formal communication channels, this scenario illustrates _____

Answer 1

Downward communication

Step-by-step explanation:

Within an organization, downward communication refers to any communication that starts in a higher level of the organization and flows to a lower level of the organization.

In this case, since the board of directors is the highest level of a corporation, any communication that is sent to other parts of the corporation will always be downward communication.