Question

Norm and Quinn have been arguing over role responsibilities. The atmosphere in their small office is increasingly negative and tense. Petra, a manager from another department, informally urges them to deal directly with each other in a positive and constructive manner. This easy form of ADR is_______.a.peer review.b.mediation.c.ombudsmanship.d.facilitation.e.darbitration.

Answer 1

d.facilitation.

Step-by-step explanation:

ADR is the Alternative Dispute Resolution and among the type of forms is the facilitation. The facilitator works with all the participants at the same time and provides the group with how they can move efficiently in the problem-solving steps and reach the goal in which they had collectively agreed. The facilitator focuses on assisting with the procedure and remains impartial to the issues under discussion.