Question

During the follow-up stage, what service quality dimension is being addressed when customers are given adequate guarantees that their purchases will perform as expected

Answer 1

Assurance

Step-by-step explanation:

Organisations use assurance management framework to expand the honesty, importance and estimation of data they show to the market and their speculators. It helps to build trust with the clients, which, thus, makes you aggressive in the market. It spares costs and fixes issues before issues become bigger, and it sets and keeps up quality guidelines by averting issues in any case.