Question

When using a balanced Scorecard, which of the following is typically classified as an internal business process performance measure?

a. Cash flow.
b. Number of customer complaints.
c. Employee training hours.
d. Number of employee suggestions.
e. Number of suppliers used.

Answer 1

E

Step-by-step explanation:

Answer 2

Answer: E. Number of suppliers used.

Step-by-step explanation:

Internal business process performance measure aims at surveying the achievement of strategic goals and supporting decision-making for the continuous improvement of business processes. When using a balanced Scorecard the number of supplies used is helpful to ascertain internal business process performance measure