Question

As part of his company's initiative to create a high-performance work system, Brady, an HR manager, has been reorganizing work so that teams of employees will concentrate on coordinating their efforts to make sure customers are satisfied. The vice president of human resources has asked Brady to explain to a team of executives how this project will help the company's financial performance. What would be the most effective explanation for Brady to use?

Answer 1

If consumer satisfaction increases,the product's demand will also increase, which means higher sales and larger profits. Higher consumer satisfaction also results in higher consumer loyalty. A happy consumer is more likely to purchase the company's over and over again.