Question

What two principles or tools for improved communication does the author suggest to help resolve conflict?

Answer 1

What two principles or tools for improved communication does the author suggest to help resolve conflict? The author suggests you understand first so put other people first and then be understood when it is your turn to share. Then, you have to shift the focus of the conflict from positions to needs.

Step-by-step explanation:

Answer 2

Understanding first and then be understood. The second one is focus on needs, and not positions

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Step-by-step explanation: