Question

Which of the following is the main intent of the service delivery system matrix?

A) It illustrates the continuum of interaction between marketing and operations.
B) It illustrates the strategic choices in service delivery system design.
C) It illustrates the interaction between customer wants/needs and the service recovery plan.
D) It illustrates the complexity and customization required of provider-routed processes.

Answer 1

The answer is letter C

Step-by-step explanation:

It illustrates the interaction between customer wants/needs and the service recovery plan.