Question

The washing machines marketed by Talcho failed in Asian markets as those countries lacked the skills necessary to repair and maintain Talcho’s products. Also, the washing machine parts available in local markets were not compatible with these machines. This product failure is most likely to be a result of lack of attention by the company to the ________ component of the product.

Answer 1

Answer: The correct answer is "Support services".

Explanation: This product failure is most likely to be a result of lack of attention by the company to the support services component of the product because the product support service solves the problems of maintenance and repair of the products making their purchase more convenient in the Asian market, since in the current circumstances it is not convenient to buy talc washing machines in those countries because it does not have services of repair, maintenance, or the necessary spare parts.