Question

Following a phone call addressing a customer problem, what should you do? O Remove the customer from your mailing list. O Report the incident to the chamber of commerce O Follow up with a letter that documents the call and promotes goodwill.

Answer 1

Answer: Follow up with a letter that documents the call and promotes goodwill.

Step-by-step explanation: The given case, belongs to the public relations concept under which the company tries to interact better with their customers, so that the customers enjoy a healthy experience and the image of the company remains positive.

The proper way to address a complaint call is to follow up by giving a letter stating the explanation apologies, excuses shall not be mentioned and assurance should be provided that such action would not be taken in future.