Question

__________ includes considering employee interactions with customers to ensure they are consistently delivered and experienced, clearly differentiated from other offerings, and relevant and valuable to the target market. Multiple Choice The key service factor Internal marketing Customer experience management Derived demand Capacity management

Answer 1

Internal marketing

Step-by-step explanation:

Internal marketing is the actions and training that a company provides its employees to leverage their skills and competencies to motivate and maximize their productivity and customer service. Quality in interacting with customers is as important as their experience with products, so when employees have the techniques of interaction and positive customer approach, it is ideal for creating a climate of credibility and reliability that helps retain and attract new customers.