Question

Hang on just a second, I need to take this call." This statement violates which principle of active listening? a. Paraphrase the speaker's words b. Validate emotions c. Avoid trying to solve problems d. Turn off competing messages

Answer 1

d. Turn off competing messages

Answer 2

Answer: The statement above violate this particular principle of active listening, which is:

c. Avoid trying to solve problems .

Explanation: When the listener is trying to make an excuse, and a call comes in, to effectively carry out that excuse. Then he avoids trying to solve the problem.