Question

One of the most striking contrasts in restaurants is between the demeanor of cooks and that of servers. Servers are paid to be nice, pleasant, and courteous. Cooks, on the other hand, are usually not required to act this way. The part of a server’s job that does not apply to a cook is called:

Answer 1

Emotion work

Step-by-step explanation:

Emotion work refers to the management of one's own feelings when we are in a situation that involves interaction with other people.

In the case of works that are client orientated, emotion work is an important part of them. People who deal with clients on a day-to-day basis are required to regulate their feelings in order to maintain a good communication and relation with the clients.

Servers need to be nice, pleasant and courteous since they establish direct contact with clients, on the other hand, cooks are not required to act this way since they usually do not interact with clients face-to-face.

Thus, this part of a server's job is emotion work.