Question

Smith recently purchased a DVD player that began causing problems while still in its warranty period. Smith wrote to the manufacturer of the DVD player requesting a replacement. He asked for an adjustment before providing an explanation, assuming that the claim would be granted willingly. The message written by Smith is an example of a(n) _________.

Answer 1

The answer is: Routine claim

Step-by-step explanation:

A routine claim is a claim that should be granted quickly and willingly.

Routine claims should not need further persuasion to be granted. Persuasion in common law is defined as the act of influencing a decision or event through reasons or arguments offered.

In this case, Smith reasonably expects that the DVD player manufacturer will replace the defective equipment quickly and without having to offer any persuasive arguments.