Question

Prior to becoming Plymouth Rock Assurance, the company marketed three different insurance companies: High Point, Plymouth Rock, and Pallasades. Rebranding the three names into one, Plymouth Rock Assurance, was one part of the overall objective of constantly improving the quality of services and business products. This overall process is known as which of the following?a. Quality level b. Quality consistencyc. Performance qualityd. Conformance qualitye. Total quality management

Answer 1

The answer is: E) Total quality management

Step-by-step explanation:

Total quality management is a systemic approach that focuses on improving the quality of the products and services that a business produces. TQM's goal is to continuously improve internal processes in order to offer higher quality products or services.