Question

In an effort to provide some structure to the value perspective, David Garvin of the Harvard Business School identified eight dimensions on which users evaluate the quality of a product or service; one dimension is __________, which asks: How well does the product or service appeal to the senses?

Answer 1

the product or service was made according to the specifications

Step-by-step explanation:

Professor David Garvin of Harvard University proposes 8 components or dimensions of quality in order to make the concept of quality of a product or service more operational and favor the understanding of how Quality Management can be applied in companies, both manufacturing and services.

1. Performance

2. Features

3. reliability

4. Conformity to the design

5. Durability

6. Quality in service

7. Aesthetics