Question

A man comes to pick up his order at the office where Courtney works. When she tells him his order hasn’t arrived yet, he seems a little upset. She asks for his order number again, so she can double-check it and find out where it is. Which step of problem solving does this situation illustrate?

Answer 1

collect information

Step-by-step explanation:

Courtney decided to try to solve the problem of the man who went to his work. For this she asked the man his request number so that she could collect information that would help her solve the man's problem. For this reason, we can say that Courtney is at the problem-solving stage called information gathering, since through the man's request number she is seeking information about where the man's request is.