Question

A customer came to your department with an urgent question. You promised her that you wouldcollect information about her question and answer it by noon. It will take you at least 20 minutes togather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor justscheduled a 30-minute meeting to start at noon. This meeting is for all employees in yourdepartment. You decide to:

Find the customer after the meeting and apologize.
Ask your supervisor if you can be late for the meeting.
Arrange to have the customer call you back at a better time.
Contact the customer right away and hope that she can be found.

Answer 1

The answer is: Ask your supervisor if you can be late for the meeting.

Step-by-step explanation:

A golden rule in customer service is "treat your customers as you would like to be treated if you were the customer".

So imagine yourself in the customer's position. Would you like your question answered as soon as possible, or would you rather wait around someone else's office wasting your time? It´s not very hard to decide.

Any supervisor will understand if you are going to be late because you are helping a customer.