Question

This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)________

Answer 1

The answer is: policy

Step-by-step explanation:

Company's policy are guidelines that can affect its operation, plans and objectives. They are the rules that outline the activities and responsibilities of the company's employees and employers. They serve as rules of conduct within the company.