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21. WHAT DOES IT MEAN TO "EMPATHIZE" WITH A GUEST?

21. WHAT DOES IT MEAN TO "EMPATHIZE" WITH A GUEST?
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21. WHAT DOES IT MEAN TO "EMPATHIZE" WITH A GUEST?

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User Erki Aring
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Answer:

When a guest is complaining, emotions will be involved. The empathetic staff member will listen to the guest carefully, not simply offering sympathy

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User Fkurth
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