Question

Yvette is preparing a direct claim message. Her bank account has been incorrectly debited a duplicate charge of $132.45 for a pair of hockey skates. She needs to contact the retail store immediately and have the duplicate amount refunded. Which would be the best opening for Yvette’s message?

Answer 1

There aren't any options to select the best one.

Step-by-step explanation:

A claim message is the one used to ask or request for an adjustment. They require some preparation since the facts must be explained clearly. In this situation, Yvette wants to ask for an adjustment in her bank account, so, a good opening line would refer to the facts such as the date of the event, the amount of money, and what she purchased, i.e.:

"On February 19, 2020, I bough a pair of hockey skates at N-Store. I paid $132.45 but the charge is duplicated."

Answer 2

She needs to contact the retail store about getting refund of duplicate charge of $132.45 for pair of hockey skates.

Step-by-step explanation:

Yvette should start with calm message by saying that. Dear retail store i have been charged by duplicate amount of $132.45, that might be due to your server error or by merchants mistake. Please re-check from your end and refund the duplicated charged amount. Thank you