Question

You make a phone call to your local electricity company with a question about

your most recent bill. You are passed from department to department before
finally getting to a representative who can address your concerns. Which of
the following CRM components needs to be addressed in order to make your
contact less-time consuming?
A. keeping valuable staff
B. cleaning up the data
C. mining social media inputs
D. privacy

Answer 1

A. Keeping valuable staff.

Step-by-step explanation:

When I make the call to the local electricity company asking about my most recent bill.My call was passed to department to department before getting a representative who can address my queries.The CRM component that needs to be addressed so that the contact is less-time consuming is keeping he valuable staff.