Question

Gonzalo is attempting to open his car door using the auto lock button on his keychain. He pushes the button twice, but his car door does not open. He continues to push the button even though it is likely that the auto lock feature has stopped working, and he will need to open the door manually with his key. This illustrates a ________.

Answer 1

confirmation bias

Step-by-step explanation:

I just took a psych test, this is the correct answer

Answer 2

Mental set

Step-by-step explanation:

A set is the expectation a person has of a specific situation. In other words they are a framework through which people think about a situation.

Here, Gonzalo has an expectation which is the car door opening after pushing the button. The pushing of the button is the specific situation.

He, is unable to comprehend what possible explanation could be the cause of the car door not opening. Hence, he keeps pushing the button.