Question

The hot dog processing factory that Oscar works at recently instituted a total quality management program to better include workers in the planning process. This was most likely done in response to workers' complaints about

a) alienation
b) career plateauing
c) age discrimination
d) a glass ceiling

Answer 1

a) alienation

Step-by-step explanation:

Alienation refers to the state by which an individual or group of individuals is isolated from an activity or task to which they should be involved. Examples of alienation include a lack of staff involvement in basic decision making, a feeling of powerlessness by employees etc.