Question

Many business organizations effectively use _____ to train communications, sales, and customer service skills. Trainees gain skills faster when they are not only taught the needed skills in a classroom or lecture setting but also are able to see the skills being practiced effectively by experienced workers.

Answer 1

The correct answer is Behavior modeling.

Step-by-step explanation:

Modeling is a type of learning that is based on the imitation of the behavior executed by a model, usually another person. This process happens on a daily basis and can be used as a therapeutic technique to facilitate the acquisition and modification of behaviors.

The term "modeling" has a similar meaning to those of "imitation", "social learning", "observational learning" and "vicarious learning". Each of these concepts emphasizes a distinct characteristic of this type of learning.

Thus, while "modeling" highlights the fact that there is a role model, "social learning" is a broad concept that emphasizes the role of this process in socialization, and "vicarious learning" means that the consequences from the behavior of the model are learned by the observer.

Modeling has different functions. Mainly it serves to acquire new behaviors, for example manual skills, but it can also inhibit or disinhibit behaviors; This depends on the expectations of the person in relation to the consequences.