Question

_________________ asks consumers to assess their expectations and experiences about a service on quality dimensions like reliability, tangibility, responsiveness, assurance, and empathy.a) SWOT analysisb) PEST analysisc) Gap analysisd) Break-even analysise) Value chain analysis

Answer 1

c) Gap analysis

Step-by-step explanation:

A gap analysis is a method of assessing the differences in performance between a business and it's forectasted/Expected quality.