Question

Select the external influences that affect the consumer service industry.

competition
employee morale
management
governmental policies
organizational culture
economy
technological changes

Answer 1

• management
• economy

Answer 2

Competition, governmental policies, economy and technological changes.

Step-by-step explanation:

Competition: It influences in the consumer service because the consumer is always looking for their best option.

Governmental policies: The government can influence in certain areas.

Economy: The companies have to be aware of their financial status to offer their best service.

Technological changes: The companies must innovate if they want to be ahead of their competition.