Question

Read Best Practices of Total Quality Management Implementation in Health Care Settings, which discusses the six outcomes related to the implementation of Total Quality Management. Of the six, identify the one that you would think would be the most beneficial to the organization as a whole, and explain your rationale.

Answer 1

Total quality management or TQM is the way or approach to provide best service to the customers. In case of healthcare, TQM imparts good and effective treatment to the patients. It ensures to use improved techniques and technologies for curing the patients.

One of the outcomes of Total Quality Management in healthcare would be Customer satisfaction. The healthcare facility has to be improved to make their customers or patient satisfied. If the patients are satisfied with their treatment, then it can be said that the TQM is good and effective in healthcare industry.