Question

A cashier asks for your help as a customer/member wants to make a return one day beyond the return window. You can make some exceptions, but too many will affect store profits.

What would you be most and least likely to do?

Answer 1

Step-by-step explanation:

Depends.

If it has never happened before, I'd make the return, depending on what it was. If it was a screwdriver set that looked unused, I do it on my own authority.

If it was something intimate, I'd be hesitant. I'd call a supervisor. I wouldn't do this on my own. (least likely).

If there was a policy, I'd ask what the policy said. A supervisor should know the answer to that. (most likely what I would do).

If there were a lot of returns that day, I think I'd be hesitant. I'd call for help.

Answer 2

Most likely: Listen to the customer's reason for the return

Least likey: Say that is not possible to do it without listening to the customer

Step-by-step explanation:

If a cashier asks for my help because a customer/member wants to make a return one day beyond the return window, what I would most likely do is to listen to the customer's reason for returning the product and according to that I will evaluate if it is an acceptable reason that won't go against the store policies and I would let the customer know that the store will make an exception only for this time. This will allow to keep a customer and maintain a good image.

In the other side, what I won't do is to say to the customer that the store can't accept the retun without listening to the reason he/she have as that can damage the store image.