Question

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. You have just created a new process that should cut the number of poor customer service complaints in half. What percentage of customers would you expect to report poor service after this process is implemented?

1.) 5%
2.) 10%
3.) 2%
4.) 2.5%

Answer 1

The correct option is 4) 2.5%

Explanation:

Consider the provided information.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey.

First find the 1 is how much percent of 20.

`(1)/(20)* 100=1* 5=5\%`

That means 5% of customers reports for poor customer services.

It is given that, You have just created a new process that should cut the number of poor customer service complaints in half.

Previously 5% of customers was not satisfy with the customer services, now only half of it not satisfy the customer service.

`(1)/(2)* 5\%=2.5\%`

Hence, the correct option is 4) 2.5%

Answer 2

4.) 2.5%

Explanation:

1/20 = 5/100 = 5%

If that value is cut in half, it becomes ...

(1/2)×5% = 2.5%