Question

A neutral reply is

a. less effective when it follows the direct organizational plan.

b. more effective when it follows the indirect organizational plan.

c. sent in reply to a routine persuasive sales letter.

d. an appropriate response when the request will be granted.

e. used when a routine request is being denied.

Answer 1

I think it's A. Not sure

Answer 2

C. sent in reply to a routine persuasive sales letter.

Step-by-step explanation:

The neutral messages are unsolicited messages. They are either announcements or unsolicited messages.