Question

Your boss has asked you to email a client to let her know that the company will be late in delivering a report she’s requested. Which of the following is the appropriate way to let her know?

Answer 1

Generally, it is important to be upfront, express regret that the company can't meet the deadline, and tell the customer how the problem will be fixed.

Answer 2

I regret to inform you that we will be unable to deliver the report as scheduled.