Question

During a heated argument, Jill explained, "From my perspective, I feel hurt when my car's gas tank is left on empty after it has been borrowed." Jill is using

Answer 1

Jill is using criteria.

Answer 2

She is using her argument and her point of view in order to sensibilize the other person's reaction to her anger. She's decided to express herself with a non-explosive argument that gives some context about her feelings rather than the guilt that may be generate within both of them. this is called emotional intelligence :D