Question

Personally delivering bad news is sometimes recommended, but written messages are important to establish a record of the incident, to formally confirm follow-up procedures, and

a. to promote good relations.

b. to denote your leadership rank.

c. to allow you to identify your organization and position.

d. to persuade the receiver to follow your recommendations.

Answer 1

Personally delivering bad news is sometimes recommended, but written messages are important to establish a record of the incident, to formally confirm follow-up procedures, and

a. TO PROMOTE GOOD RELATIONS