Question

At the beginning of a call to the cable company, a message tells customers, "After you finish talking to our customer service representative, you will be asked to take a five-question survey about the level of service you recieved. It would be appreciated if you could please stay on the line to answer the survey questions." What type of sampling is the cable company using?

Answer 1

Answer: Voluntary response sampling

Explanation:

• A voluntary response sampling is a form of biased sampling in which individuals volunteer to participate in a survey.

Given: After a customer finish his / her call, he/she will be asked to take a five-question survey about the level of service the customer received but there is a choice for customer to give response by staying on the line to answer the survey questions.

This means it is a biased form of sampling which is called as voluntary response sampling.