Answer:
Determining 1 option, 1 action or a specific course of actions from several options or alternatives requires to engage into a cognitive process known in psychology as "decision making".
Some techniques include 7 steps, some other include 5 steps and so on; if we take the 5 step D.M. matrix where step 1. is Identify Your Goal, 2. Gather Information, 3.Consider the Consequences, 4. Make Your Decision and 5. Evaluate Your Decision, then this group would clearly be situated on Step Three: "Considering the Consequences of the decision" (some people also call this step "Weighing the evidence") since they are considering writing leaflets with no guarantees of this alone being efficient due they would have to follow up with further calls.
Step-by-step explanation: